Data Visualization

Academic Technology has been charged with reporting on our services. Carly has the most reasonable data.

The data come from a report run Feb 7, 2018.

The goal is to see what data visualizations can be setup to indicate:

• what do our response times look like (how long it takes a customer to receive a response in a note or project resolution)

• the time between when the ticket is created and when the first response is received

• the time between when the ticket is created and when it is resolved.

• which departments are making the most calls?

• which customers are making the most calls?

• what are the busy times for Moodle related tickets?

… what do you see in these data? Does anything look alarming? What information can be drawn out to promote ATs as a resource for answering Moodle questions?

It will be very helpful to have this in reproducible format so that the same or similar data visualizations can be run for other parts of ITS.